About Hockey Canada

Hockey Canada Privacy Policy

Effective January 3, 2022

Email Privacy Policy

This communication is intended only for the use of the person or entity named above and may contain information that is confidential, legally privileged or exempt from disclosure under applicable law. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, you are hereby notified that any use, distribution or copying of this communication or any of the information contained in it is strictly prohibited.


Hockey Canada is the sole governing body for amateur hockey in Canada. In co-operation with its thirteen Members, its minor hockey associations (MHAs), and partner organizations including the Canadian Hockey League, Canadian Junior Hockey League and U SPORTS, Hockey Canada operates hockey programming across Canada. Hockey programming means making all arrangements for amateur hockey leagues, teams and games, including choosing and training coaches and officials, deciding which players may participate at which level, and establishing appropriate rules and regulations for amateur hockey. As part of its hockey programming activities, Hockey Canada and its aforementioned associated entities also take responsibility for determining if transfer regulations may apply, scouting, gauging the success of certain programs in order to improve upon them, facilitating emergency contact, providing educational and career opportunities, research and maintaining regular electronic updates/contact with participants.

Purpose of this Policy

This Policy describes the way Hockey Canada collects, uses, retains, safeguards, discloses and disposes of the personal information of its Registered Participants including players, coaches, officials, managers and volunteers, along with information that may be provided by others from time to time.

This Policy describes the way that Hockey Canada will, subject to applicable legal requirements, adhere to all relevant federal and provincial legislative privacy requirements. The Policy follows the 10 Canadian Standards Association (CSA) principles identified in the federal Personal Information Protection and Electronic Documents Act (PIPEDA). The Policy describes each principle and the method of implementing each. Hockey Canada will strive to meet or exceed federal and provincial legislative requirements and will ensure that it remains current with changing technologies and laws. Any changes will immediately be posted to the Hockey Canada website.

1. Accountability

1.1 Hockey Canada will appoint a staff person (the "Privacy Officer") whose responsibilities will include implementing and monitoring the Hockey Canada Privacy Policy. The Privacy Officer will be responsible for ensuring Hockey Canada’s compliance with privacy principles. This person will also be responsible for responding to access requests in accordance with this Policy. The Privacy Officer will report to the President and Chief Operating Officer of Hockey Canada. The ultimate responsibility for privacy issues will rest with the Hockey Canada Board of Directors. The Privacy Officer may, at their discretion, enlist assistance from other staff members and/or volunteers within the organization. This will not in any manner mitigate their responsibility for Privacy issues.

1.2 The Privacy Officer’s identity will be fully disclosed and accessible to Hockey Canada’s Registered Participants and the public in general. Hockey Canada’s Privacy Officer is Brent Craswell; he can be reached at [email protected], [email protected], or by phone at 1-888-777-2192.

1.3 Hockey Canada’s Privacy Officer will ensure that Hockey Canada manages all personal information in its possession in accordance with this Policy, including that which may be transferred to a third party. Third-party organizations who handle information on behalf of Hockey Canada shall be contractually obligated to adhere to the standards of Hockey Canada.

1.4 Hockey Canada will implement internal policies which will facilitate adherence to this Privacy Policy, including but not limited to the following:

  • Security measures at all levels designed to protect personal information in our possession.
  • Implementing procedures designed to respond to complaints and/or inquiries.
  • Staff training in all facets of information management, including awareness of Hockey Canada’s Privacy Policy and policies and procedures developed in accordance with the Policy.


2. Identifying Purposes, Type of Information Collected and Website

2.1 Hockey Canada shall only collect the information reasonably necessary to conduct hockey programming and for the other purposes described in this Policy. Access to our Privacy policies and procedures will be readily available. Similarly, the process by which challenges may be made to Hockey Canada’s compliance and/or adherence to the legislation in question shall be readily available and transparent. To obtain further information, contact Hockey Canada’s Privacy Officer. Hockey Canada’s Privacy Officer is Brent Craswell; he can be reached at [email protected], [email protected],, or by phone at 1-888-777-2192.

2.2 Hockey Canada collects personal information from its Registered Participants for the purposes of conducting hockey programming.


  • A player’s name, address and date of birth are collected to determine that the player’s geographical, division of play and level of play information are consistent with Hockey Canada/Member regulations.
  • Historical information concerning past teams played for is collected to determine if any Hockey Canada transfer regulations may apply.
  • Information concerning an individual’s skill level and development and feedback on programs is collected to measure the success of our programs in order that we may better plan future programs.
  • Information as to a player’s parents’ names, address(es), telephone numbers and email addresses may be collected to facilitate emergency contact information as well as to ensure compliance with Hockey Canada residency regulations.
  • Educational information may be collected to ensure all Hockey Canada residency regulations have been adhered to.
  • Email addresses may be collected for the purposes of facilitating membership communication related to upcoming events and programs.
  • Information about skill levels, ability, emergency contacts and health may be collected to ensure our activities are carried out in a safe and secure environment.
  • Personal information collected for the purposes of hockey registrations may also be used for hockey-specific research purposes, including but not necessarily limited to hockey demographic-type research.
  • Hockey Canada has numerous associated entities which offer hockey programs under the auspices of Hockey Canada. These include its Members, MHAs, leagues and partner organizations. Hockey Canada may disclose the personal information described in Paragraph 2.2 to some or all these organizations to facilitate hockey programming and ensure compliance with rules and regulations.
  • Personal information may be collected pertaining to potential and actual insurance claims and the subsequent investigation thereof.
  • Information pertaining to appeals and regulations challenges may be collected as well as information deemed necessary to defend Hockey Canada against any legal action brought against Hockey Canada.


2.3 Hockey Canada will endeavour through its Members, MHAs, partners and leagues to advise potential registration candidates of the purpose for the collection of the data requested at the time of registration or by reference to our website at HockeyCanada.ca. We will further endeavour to ensure that all collectors of the personal information are familiar with the potential use of the personal data. All personal data collected by Hockey Canada shall be maintained electronically or in any of its three offices in Calgary, Ottawa or Toronto, all of which are listed on our website.

2.4 Hockey Canada will request individual permission for the use of any personal data collected which is extraneous to that which has been identified above, unless said usage is authorized by law.

2.5 Hockey Canada may also collect and use information about any individual who accesses secure areas of HockeyCanada.ca. Information you are asked to provide during your use of our website may include your name, address, email address, age, sex and/or gender [and the other types of personal information listed in Paragraph 2.2]. All such personal information will be treated within the same parameters as other personal information collected by Hockey Canada through other means. It is always your choice to provide information in certain fields, although failure to complete certain sections may inhibit your ability to fully access all areas of the website. Our website also collects non-identifiable information about users, such as the user’s IP address, the sections of the website visited and the information downloaded. Hockey Canada may use this non-identifiable information and disclose it to service providers, for system administration purposes and to improve the website.

3. Consent

3.1 Hockey Canada will use the personal information for the purposes specified above in Section 2 and in Sections 3.2 and 3.3 below. By consenting to provide your information to Hockey Canada, you are deemed to consent to our use of the information for the purposes described herein and to disclosure of the information to other associated entities for the same purpose.

3.2 In addition to using personal information for hockey programming purposes, Hockey Canada may from time to time wish to use your name, address and contact information for the purposes of providing promotional opportunities, including by providing the information to Hockey Canada’s Members, MHAs, partners and leagues, and other third parties who Hockey Canada believes provide services or goods that may be of interest to you. Hockey Canada and any such third parties may contact you with promotions [or to provide further hockey specific communications and information updates from Members, MHAs, partners and leagues]. Hockey Canada will provide you with an opportunity to consent to these opportunities during the registration process. If you consent but later wish to opt out of this use of information later, you may do so by contacting us as described at Section 3.4 below.

3.3 Hockey Canada recognizes that hockey by its nature is a contact sport and injuries are, to a certain extent, inherent in the game. We believe medical records, medical history and medical forms of the individual may be of assistance in an emergency situation and therefore we may request them. While our Registered Participants are under no obligation whatsoever to supply this information and may refuse to do so without penalty, Hockey Canada will consider receipt of this information as consent for its subsequent use in an emergency medical situation.

3.4 If at any time you wish to withdraw your consent to the use of your information for any purpose, you may do so by contacting the Privacy Officer for Hockey Canada. We will do our best to accommodate your request in a timely fashion without diminishing the services we provide to you. We will explain to you the impact of your withdrawal on any services we provide to you.

3.5 Hockey Canada may collect personal information without consent where reasonable to do so and where permitted by law.

4. Limiting Collection

4.1 All information shall be collected fairly and lawfully within the criteria as set forth in our Privacy Policy.

4.2 Hockey Canada shall not indiscriminately collect information. The amount and type of information we collect shall be limited to that which is required to fulfill our identified purposes.

4.3 Hockey Canada will not use any form of deception in gaining personal information from its Registered Participants or any other individual.

5. Limiting Use, Disclosure and Retention

5.1 Subject to applicable legislation, Hockey Canada shall limit use of personal information it collects to purposes that we have disclosed in Sections 2 (Identifying Purposes) and 3 (Consent).

5.2 Hockey Canada shall maintain documents for certain periods of time dependent upon necessity.

More specifically:

  • We will normally maintain registration data for a three-year period after an individual has left our programs in case an individual chooses to return to our programs after leaving.
  • Parental/family information will be normally maintained for a similar three-year period after a Registered Participant has left our programs.
  • Hockey Canada has numerous associated entities which offer hockey programs under the auspices of Hockey Canada. As explained above, Hockey Canada may, from time to time, share information with these Members, MHAs, partners and leagues in order to facilitate hockey programming and ensure compliance with rules and regulations.
  • Hockey Canada may, from time to time, enlist the services of third-party vendors in order to provide hockey programs, and technical and support services. Prior to enlisting the services of these vendors, we will contractually obligate them to treat your personal information consistent with the Privacy Policy of Hockey Canada.
  • Hockey Canada may at some point be involved in the sale, merger, transfer or reorganization of its activities. We may disclose personal information to the other party in such a transaction. Hockey Canada will ensure that we contractually obligate the other party to treat this information in a manner consistent with our Privacy Policy.
  • Hockey Canada may disclose your personal information to a government authority that has asserted its lawful authority to obtain the information, or where we have reasonable grounds to believe the information could be useful in the investigation of an unlawful activity, or to comply with a subpoena or warrant or an order made by the court, person or body with jurisdiction to compel the production of the information or otherwise as permitted by applicable law.
  • Hockey Canada may at its discretion release personal information for the purposes of collecting debts which may be owed to Hockey Canada.


5.3 Certain documents may be subject to legislated retention periods, either federally or provincially, and these will be respected at all times by Hockey Canada.

6. Accuracy

6.1 Hockey Canada shall strive to ensure to the extent it can that the information entrusted to us is maintained in an accurate manner. We shall try to maintain the interests of the individual and attempt to ensure that decisions are not made for or about an individual based on personal information that is flawed.

6.2 Hockey Canada shall only update information in the event of a renewal or registration and/or upon receipt of new information from or on behalf of the Registered Participant.

7. Safeguards

7.1 Security safeguards have been implemented to ensure your personal information is protected from theft, as well as unauthorized access, disclosure, copying, use or modification thereof.

7.2 The level of safeguards employed shall be directly related to the level of sensitivity of the personal information collected. The more sensitive the information, the higher the level of security employed.

7.3 Methods of protection and safeguards to be employed shall include, but are not limited to, locked files, offices and storage areas, security clearances and need-to-know access, as well as technological measures such as passwords and encryption.

8. Openness

8.1 Hockey Canada publicly discloses the methods by which we handle your personal information. This information is readily available through our Privacy Policy, on our website or upon request by contacting the Hockey Canada Privacy Officer, Brent Craswell, who can be reached at [email protected], [email protected],, or by phone at 1-888-777-2192.

The information available includes:

  • The name, email address and phone number of the Hockey Canada Privacy Officer.
  • The forms which you may use to access your information or change your information.
  • A description of the type of personal information held by Hockey Canada and our general uses thereof.
    • This includes, without limitation, registration information, including name, date of birth, address, past teams played on, medical information and email addresses.
  • Information used for scouting, potential sponsorship opportunities, donors, alumni and information retained for the purposes of Hockey Canada business contacts.
  • Information that may be made available to related organizations, Members, MHAs, partners, leagues and/or third-party service providers, in accordance with the provisions of this Privacy Policy.

9. Individual Access

9.1 Subject to applicable legislation, upon request by the individual concerned, Hockey Canada shall disclose whether it holds personal information on an individual. We shall disclose the source of this information when requested and provide an account of third parties to whom the information may have been disclosed.

9.2 Hockey Canada may request sufficient information to confirm your identity before releasing your personal information to you.

9.3 Subject to applicable legislation, Hockey Canada shall endeavour to provide this information within 30 days of receipt of the information requested and shall only charge nominal fees for the purpose of off-setting its expenses incurred in supplying the requested information. This information shall be provided in an understandable format, at the time you make a request.

9.4 Any inaccurate information that is brought to our attention shall be corrected by Hockey Canada as quickly as possible and any pertinent third parties shall be apprised of the corrections in due course.

10. Challenging Compliance

10.1 Hockey Canada has procedures for the resolution of grievances in the administration of its Privacy Policy.

10.2 Upon receipt of a complaint, Hockey Canada shall make available the complaint procedures, which will be simple and easy to access.

10.3 Hockey Canada shall investigate all complaints. If the complaint is deemed justified, Hockey Canada shall take the appropriate steps to ensure that compliance is achieved and will make changes to its policies to allow for compliance in the future.

10.4 All complaints shall be addressed to the Hockey Canada Privacy Officer, Brent Craswell, who can be reached at [email protected], [email protected],, or by phone at 1-888-777-2192.

For more information specifically regarding Hockey Canada's Privacy and Copyright Policies,
please contact 
[email protected].

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